General Information
Welcome to AnimeIdeas! We strive to provide you with the best shopping experience possible. The following policies outline our shipping and delivery practices to ensure you receive your purchases promptly and securely.
Processing Time
- Order Processing: Orders are typically processed within 1-3 business days, excluding weekends and holidays. During peak times or sales events, processing times may be extended.
- Order Confirmation: Once your order has been placed, you will receive a confirmation email with the details of your purchase. If you do not receive this email, please check your spam/junk folder or contact our customer service team.
Shipping Methods & Delivery Times
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery on the next business day for orders placed before 12:00 PM (noon).
Shipping Rates
Shipping rates are calculated based on the weight of your order and the selected shipping method. Shipping fees will be displayed at checkout before you finalize your purchase.
International Shipping
AnimeIdeas offers international shipping to select countries. Delivery times and shipping rates vary based on the destination country. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website to monitor its progress.
Address Changes
Please ensure that your shipping address is correct before submitting your order. If you need to make changes to your shipping address after your order has been placed, contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about our shipping and delivery policies, please contact us at:
Email: [email protected]